Shipping policy

Shipping Policy

Thanks for shopping with Pixel Reverie Design! Here’s the scoop on how your goodies make their way to you:

Processing Time

• Orders are typically processed within 1–3 business days.

• During launches, sales, or general creative chaos, processing may take a little longer (we appreciate your patience).

Shipping Rates

• Shipping costs are calculated at checkout based on your location and order size.

• Any applicable taxes or fees are shown before you complete your purchase—no surprise jumpscares.

Delivery Times

• Shipping times are estimates, not guarantees.

• Once your order ships, it’s officially in the hands of the shipping carrier.

• Delays caused by the carrier, weather, or acts of the mail gods are outside our control.

Tracking Information

• Tracking will be provided when available.

• Occasionally, tracking may update late or show as “delivered” before the package actually arrives. If this happens, please allow 1–4 additional days for delivery.

Lost or Delayed Packages

• If your tracking says “delivered” but you can’t find your package:

  • Check around your delivery area and with neighbors

  • Contact your local post office

• If it still hasn’t shown up after a reasonable amount of time, reach out and we’ll help explore next steps.

Incorrect Shipping Address

• Please double-check your shipping address before placing your order.

• We are not responsible for packages sent to an incorrect address provided at checkout.

Questions?

If you have any questions about shipping, feel free to email us at dbjenn82@gmail.com and we’ll be happy to help.